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Refund & Returns Policy.

This page explains Data Menu Limited’s refund approach for data-related purchases, digital products, AI technology, development work, bots, custom requests and other services.

Last updated

10 September 2025

Company

Data Menu Limited

Support

support@datamenu.co.uk

On this page

  • Data purchases
  • Other services
  • Final sale
  • Contact us

Need support?

If you have a refund or service query, contact our team with your order details and any relevant evidence.

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1. No refund policy for data-related purchases

Due to the nature of digital data, we maintain a strict no-refund policy for the following:

  • Data sets & lead datasets
  • Reusable scripts
  • Access to our APIs

2. Refund policy for other services

Discord & Telegram Bots

All purchases are non-refundable. Upon request, we can shut down server hosting and cancel future subscription payments.

AI Technology

Refund requests are available within 3 days of purchase. After this period, services are non-refundable.

EXE / Mac App Development

Custom-built desktop software is non-refundable once the purchase is made.

Crypto Development

Refunds are available within 5 days after purchase. After this period, all sales are final.

Mobile & Website Development

  • Within 5 days → Full refund available
  • Between 5 and 14 days → 50% refund may be granted
  • After 14 days → No refunds issued

Custom Requests Outside These Categories

  • Within 2 days → Full refund available
  • Between 2 and 5 days → 25% refund may be granted
  • After 5 days → Non-refundable

3. Final sale

Once the applicable refund period has expired, all sales are final. No refunds will be granted under any circumstances beyond these limits.

4. Contact us

Email: support@datamenu.co.uk

Address: 5a The Gardens, Broadcut, Fareham, Hampshire, UK, PO16 8SS

Refunds are available upon request and may be approved. If insufficient evidence is provided, the request may be declined.

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Data Menu logoData MenuSoftware • Automation • Data

UK-based software and data consultancy building custom systems, automations, APIs, platforms and data products for growing businesses.

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DATA MENU LIMITED | Company No. 14497044

5a The Gardens, Broadcut, Fareham, Hampshire, United Kingdom, PO16 8SS

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Independence & Data Disclaimer

Data Menu Limited is an independent software and data provider. Unless expressly stated otherwise in writing, Data Menu Limited is not affiliated with, endorsed by, sponsored by, authorised by, partnered with, or acting on behalf of any company, brand, manufacturer, retailer, stockist, reseller, installer, certification body, trade association, directory operator, marketplace or other organisation referenced within our website, marketplace listings or datasets.

References to third-party company names, brand names, trademarks, logos, products and other identifiers are used solely to identify the businesses, locations, products, services or records represented within the relevant data product. All third-party trademarks, logos and brand names remain the property of their respective owners.

The inclusion of a business, store, location, dealer, reseller, stockist, installer, professional or other record within a dataset does not imply a commercial relationship, official approval, verification, certification, authorisation, endorsement or partnership. It also does not guarantee that a listed party remains active, approved, certified or authorised by any relevant brand or organisation.

Our datasets are provided as independent informational data products and should not be treated as official brand, manufacturer, membership, certification or authorised-stockist directories. Business details and commercial relationships may change over time. Customers are responsible for independently verifying the accuracy, currency, status and suitability of records before relying on the data, making business decisions or contacting any third party.

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