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Refund & Returns Policy.

This page explains Data Menu Limited’s refund approach for data-related purchases, digital products, AI technology, development work, bots, custom requests and other services.

Last updated

10 September 2025

Company

Data Menu Limited

Support

support@datamenu.co.uk

On this page

  • Data purchases
  • Other services
  • Final sale
  • Contact us

Need support?

If you have a refund or service query, contact our team with your order details and any relevant evidence.

Contact

1. No refund policy for data-related purchases

Due to the nature of digital data, we maintain a strict no-refund policy for the following:

  • Data sets & lead datasets
  • Reusable scripts
  • Access to our APIs

2. Refund policy for other services

Discord & Telegram Bots

All purchases are non-refundable. Upon request, we can shut down server hosting and cancel future subscription payments.

AI Technology

Refund requests are available within 3 days of purchase. After this period, services are non-refundable.

EXE / Mac App Development

Custom-built desktop software is non-refundable once the purchase is made.

Crypto Development

Refunds are available within 5 days after purchase. After this period, all sales are final.

Mobile & Website Development

  • Within 5 days → Full refund available
  • Between 5 and 14 days → 50% refund may be granted
  • After 14 days → No refunds issued

Custom Requests Outside These Categories

  • Within 2 days → Full refund available
  • Between 2 and 5 days → 25% refund may be granted
  • After 5 days → Non-refundable

3. Final sale

Once the applicable refund period has expired, all sales are final. No refunds will be granted under any circumstances beyond these limits.

4. Contact us

Email: support@datamenu.co.uk

Address: 5a The Gardens, Broadcut, Fareham, Hampshire, UK, PO16 8SS

Refunds are available upon request and may be approved. If insufficient evidence is provided, the request may be declined.

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UK-based software and data consultancy building custom systems, automations, APIs, platforms and data products for growing businesses.

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DATA MENU LIMITED | Company No. 14497044

5a The Gardens, Broadcut, Fareham, Hampshire, United Kingdom, PO16 8SS

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